"There is power in well-chosen words,
and often there is equal power in silence.
Learning when to talk and when to listen are among
the most powerful skills you can develop."

- Sharon Anthony Bower -

Gain critical awareness, tips, and tools you can use to more readily adapt your response to the person and situation before you and get better results with people.

Make better and faster decisions about what to say, how to say it, when to say it--and when to stop! 

Learn to:

• Listen and talk in ways that foster connection, trust and relationship.
  
  
• Stay focused, positive, and constructive.
  
  
• Talk so people will listen, and listen so people will talk and tell you what you need to know.  
  
  
• Get better results with your colleagues, prospects, clients, customers, leaders, teams and personnel. Friends, family, and community too.